Spares & Service

After Sales

DCN is committed to providing excellence, not only in the products we manufacture, but also in our after sales service. 

It is our aim to continue to improve upon our levels of product quality and customer service to exceed customer expectations.
Customers are guaranteed a dedicated and experienced support team to ensure that they get the highest quality performance from any equipment once purchased.   With expert technical support available in-house, DCN can respond quickly to any issues you may have with your equipment. We are committed to maintaining your equipment at optimum efficiency thus reducing the risk of process downtime, and increasing productivity.

Service Engineers and Spares

Our service engineers are friendly, courteous and have a high degree of expertise on all equipment that we supply.  They can visit your site to assist with any technical issues, advise on the best parts for your equipment and carry out any required installation. They are backed up by a comprehensive stock of spare parts which are available for immediate dispatch globally.

Health and Safety

All our engineers are trained in Health and Safety and will arrive on-site trained not only in the basics of Health and Safety but also ready to face the food and drink safety issues which go with our industry sector.

D C Norris & Company Ltd has achieved SafeContractor accreditation on 18th December 2020, you can view our certificate here

Please see our Christmas Call Out hours here