Testimonials

In early 2017 we decided to extend our dairy product portfolio in Malawi to include Maheu. We searched the world for the most advanced processing system available, and following an internet search and some enquires contacted Mr. Rigby at D C Norris. It became very clear to my father and I after an initial phone conversation with Mr. Rigby that he had a great amount of both product and processing knowledge of Maheu and a meeting was arranged in Dubai to discuss our requirements further. In 2017 we purchased a Jet Cook Steam Infusion plant from DC Norris and following some initial difficulties in transportation, which DCN helped us with the system was installed and commissioned. We are very happy with the system and the products it produces at incredible speed and quality, and very simple to operate. The system is producing both traditional and flavoured Maheu as well as flavoured dairy drinks 10 times quicker than traditional systems and using less vessels, labour and energy. We are presently in discussion with DCN and Mr. Rigby on a new product we wish to run on this system, and are being assisted by them with recipe and processing information. We are delighted with our system and the support we receive from DCN in the UK.

MAHOMED KALI MANAGING DIRECTOR SUNCREST CREAMERIES

Bells Food Group Ltd is a third generation 86 year old family wholesale bakers, and the brand leader in Scotland for pies.   As part of our on-going continuous improvement and innovation programme, in mid-2016 we arranged a meeting at DCN head office to discuss purchasing two new traditional steam jacketed vessels.  These would be for the production of pie fillings for our Hawthorn bakery in Shotts, Scotland.

During the discussion we were introduced to the Jet Cook Steam Infusion and Braising Bar technology, and following long technical discussions we agreed to run trials with one of our products.

We ran a trial on one of our largest volume products, Steak Pie Filling at the DCN Product Development Kitchen in Great Gransden.   The Steam Infusion and Braising bar demonstrated fantastic particulate integrity, and a fresher more home cooked finished product.  Shortly after the trials we ordered a 1500ltr Jet Cook Steam Infusion System with braising bar which was installed in December 2016.

Following on-site product and process training with the DCN Jet Cook Steam Infusion Specialist we produced several 1500kgs batches of our steak pie filling to an amazing finished product quality.  The meat retained its size and shape, and both colour and flavour were excellent.  The combination of DCN’s technology, product and process experience and can-do attitude enabled us to complete the training in two days with excellent results.  Due to the success of this installation we have now ordered a second 1500ltr system to be installed in September 2017.

The technologies developed and installed by DCN are ground breaking, and combined with their 45 years of product and process experience, make them a world class process solution provider.  We look forward to a long and mutually beneficial partnership with DCN.  

Ronnie Miles

Managing Director

Bells Food Group Ltd

Our Steam Infusion System is working very well we have launched successful products into the market that are gaining ground. So a big thank you to all for the assistance we received last year to help us start off!

Following the success of our other two Jet Cook Steam Infusion Systems within the Azersun business, and the results from Condensed Milk trials carried out by Mr Rigby at our facility in Baku, a decision was made to install a third system for the production of Condensed Milk at our dairy facility in Kudimir.

We are the largest and highest quality food processing group in Azerbaijan supplying retail, food service, export markets and the Azerbaijan Armed Forces. Product quality, food safety and customer satisfaction are the most important thing to us.
The new Steam Infusion System and powder entrainment replaces our old mixing vessel, powder blender and heat exchanger method of cooking condensed milk, and is more efficient and easier to clean and gives a superior finished product with much less waste. The new automated system allows us to maintain and improve our product quality whilst also reducing production time and giving us repeatability and no burn-on.

The speed the system produces a batch is incredible. The new system design is much more advanced than our old system and looks excellent within our factory and gives the operator an overall process review with the touch screen design.  
We are very happy with the product and technical knowledge of the DC Norris personnel, and their willingness to support our operators and technical staff, even after leaving the country.
It has been a great pleasure working again with Mr Rigby and his team, and we look forward to working together again in the near future.

"We purchased a Jet Cook Steam Infusion System from D C Norris in the UK to produce a range of products including broths, meat cooks, fruit compot, soups and fruit fillings for both the Azerbaijan and international retail market places.  Following the installation we produced finished product, some of the products we were unable to produce before the system arrived. The cooking times were incredibly quick and the quality of the pieces of meat and fruit was excellent. The flexibility of the product range we can now produce is remarkable and opens a larger market place for our company both locally and internationally.

The support and quality of training given by the team was excellent, the installation of the system took only one week and included in-depth product and process training from Mr Stuart Rigby and engineering and Recipe Manager Software training from Mr Wayne Wood.  We will also be using the system to enter the catering and food service market in Azerbaijan, and following meetings with Mr Stuart Rigby and our marketing team from head office in Baku, we will be working together to develop recipes and processes for our local market using the Jet Cook Steam Infusion system.

For the future, we look forward to the return of the team to give some further advanced training, and to assist us in developing some new recipes with our marketing and process team to further develop our market and our experience."

"Following extensive trials at the DCN test kitchen we purchased our first Jet Cook Steam Infusion System for the production of smooth, meat and particulate sauces for ready meals. The system was purchased to increase our capacity in a kitchen where space is at a premium, the system allowed us to produce our product to the same and sometimes better quality than our existing steam jacketed vessels, but at least 50% quicker.
Due to the success of the initial system we purchased another two systems within 6 months, which has almost doubled our cooking capacity and given us repeatable product quality with excellent finished product yields.
We have found the pre and post installation support from the DC Norris technical and product experts to be first class, they are working closely with our product and process development people to ensure we get the maximum benefits from our systems both now and in the future."

"David and the team have been great partners to work with as we look at expanding our cooking capability to keep up with growing demand for the food we make. It’s been invaluable having a partner with such wide experience but also one that is happy to work with us to deliver against our particular needs. We’ve made extensive use of DC Norris’s test kitchen along the way – a great resource to help us ensure we hit the ground running once our new equipment arrives."

"In 2013 we built our H.J Heinz New Global Center of Innovation in Nijmegen, Holland and a major part of the project was to equip the facility with both traditional and state of the art processing equipment from around the world. This was to allow us to undertake trials on HJ Heinz full category of products with systems designed to enable us to understand the issues of moving from table top innovation to  full production in  facilities throughout the world, and reduce the risks involved when up-scaling the process.

DCN were selected as our partners to undertake the full turnkey project utilizing existing equipment taken from across Europe and integrated into one full system, giving us the ability to add autonomous pieces of specialist equipment and including their revolutionary Jet Cook Steam Infusion System to our traditional lines. The entire system was provided with a ‘process overview’ touch screen, enabling the operator to set up new trials and mimic the plant operation on a desk top. DCNs also wrote all the software for the plant.  

It is a pleasure to work with such a forward thinking company who have some world leading technologies under their belt, but still understand the traditional values of a working partnership.

We are presently working with DCN to install their multi In-line Jet Cook Steam Infusion System that will allow us to cook and process products in a single pass bringing yet more flexibility and innovation to our equipment portfolio. Whatever we develop here in Nijmegan will be rolled out throughout the world."