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May 8, 2025
Author: Emma Hodgson, Marketing Executive
May 2025 marks a significant milestone for DC Norris North America—10 years of serving the U.S. and Canadian industrial food processing industry. What began as a vision to bring world-class food processing equipment to North America has evolved into a decade-long story of growth, resilience, and trusted partnerships.
From the very beginning, DC Norris North America has stood by its mission: to provide reliable, expert-driven processing solutions to some of the largest food brands in the region. Through supply chain challenges, labor shortages, regulatory changes, and even a global pandemic, the company has remained a steady partner—delivering critical expertise, service, and equipment that help keep production lines moving.
In the past decade, DC Norris North America has completed more than 130 projects across North America, with a total value exceeding $40 million. These projects span a diverse range of food categories—including soups, sauces, ready meals, pet foods, and plant-based proteins. Each engagement has focused on delivering measurable improvements in efficiency, product quality, and food safety.
Perhaps the most telling sign of the company’s impact is the loyalty of its customer base: nearly one-third of projects come from returning clients. That level of trust speaks volumes about the company’s integrity, reliability, and deep industry expertise.
DC Norris North America’s journey began with just one employee—founder and President Dick Smith. With decades of international experience in food processing systems and a deep commitment to customer service, Smith launched the company with a laptop and a vision.
“I started this business with a belief in what we could bring to the North American food industry,” said Smith. “Ten years later, it’s been incredible to see that belief become a reality. I’m proud of the team we’ve built and the clients we’ve helped grow.”
Today, the company operates from a 2,500-square-foot office and a 5,000-square-foot warehouse in Traverse City, Michigan. Its agile team includes three full-time staff and two part-time contractors. The warehouse is stocked daily with parts to ensure fast service and delivery across the continent—supporting customers when and where they need it most.
As a proud member of the DC Norris Group, the North American operation has played a critical role in the company’s global success. Managing Director David Norris reflected on the journey:
“DC Norris North America represents everything we value as a group—technical excellence, customer focus, and a passion for problem-solving. We’re incredibly proud of what Dick and the team have built over the past 10 years. Their work has not only expanded our global footprint but also strengthened our reputation for innovation and integrity in food processing solutions.”
As the company celebrates this 10-year milestone, it does so with gratitude—for its customers, team members, and industry partners who have played a role in its journey. But there’s no pause on progress. In fact, the company is preparing to announce new partnerships that will further expand its portfolio and capabilities.
As the food manufacturing landscape evolves, DC Norris North America is poised to lead the way—leveraging smarter automation, energy efficiency, and tailored engineering solutions to meet the industry’s emerging challenges.
